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Sascha Zöller
The Sage Handbook of Qualitative Research
Norman K. Denzin & Yvonna S. Lincoln
Research Methods for Everyday Life: Blending Qualitative and ...
Scott W. Vanderstoep & Deidre D. Johnson
Business Process Management: The SAP Roadmap
Jim Hagemann Snabe
Business Process Management Applied: Creating the Value Managed ...
Charles C. Poirier & Ian Walker
The SPEED of Trust: The One Thing That Changes Everything
Stephen R. Covey & Rebecca R. Merrill