Accelerating Process Improvement Using Agile Techniques
Deb Jacobs
CRM-Leitfaden für Einsteiger: Mit Customer Relationship Management-Techno[..] ...
Salesforce
Business Process Management For Dummies, IBM Limited Edition
Underdahl, Brian
Software Requirements Essentials: Core Practices for Successful ...
Karl Wiegers & Candase Hokanson
Software Testing: A Craftsman’s Approach, Fourth Edition
Paul C. Jorgensen
The Scrum Guide
Ken Schwaber
Scrum Basics