Value Stream Mapping: How to Visualize Work and Align Leadership ...
Karen Martin & Mike Osterling
Creating a Culture of Continuous Improvement
KaiNexus
Experteninterviews und qualitative Inhaltsanalyse: als Instrumente ...
Jochen Gläser & Grit Laudel
Lean Software Development: An Agile Toolkit
Thomas David Poppendieck & Mary Poppendieck & Tom Poppendieck
Business Process Management Systems: Strategy and Implementation
James F. Chang
The Quality Audit Handbook: Principles, Implementation, and ...
James P. Russell