100 Methods for Total Quality Management
Gopal K Kanji & Mike Asher
Mastering Facilitation: A Guide for Assisting Teams and Achieving ...
Morgan L. Jones
BPMN and Business Process Management
Martin Owen & Jog Raj, Popkin Software
Change Management: A Guide to Effective Implementation
Professor Robert A Paton & James McCalman
Becoming a Disciplined Leader
Joseph Lalonde
Qualitative Inhaltsanalyse: Grundlagen und Techniken
Philipp Mayring