Business Process Management: Concepts, Languages, Architectures
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Methods and Strategies of Process Research: Integrative Approaches ...
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Marketing-Einführung
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30 Essential Skills for the Qualitative Researcher
John W. Creswell
Markt- und Produktmanagement: Die Instrumente des Business-to-Busin[..]
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Third Millennium Thinking: Creating Sense in a World of Nonsense
Saul Perlmutter & John Campbell & Robert MacCoun